Terms and Conditions of Business

These terms and conditions apply to the services provided by Semper Hopkins Creative Workshops and Semper Hopkins Upholstery & Interiors Ltd, as identified in the relevant sections below.

Kent Green Methodist Chapel, Cinderhill Lane, Scholar Green, Cheshire, ST7 3HR

Telephone 01260 609021 e-mail: hello@shupholstery.co.uk

These Terms & Conditions (“Terms”) apply to in-person creative workshops and experiences delivered by Semper Hopkins Creative Workshops, operated by Emma Semper Hopkins as a sole trader, including but not limited to:

  • Upholstery workshops
  • Interior design workshops
  • Leather craft workshops
  • Seasonal floristry and Christmas workshops
  • Private creative workshops and group experiences

1. Payment

Payment for the workshops can be made securely through the website (Card Payment or Klarna), by BACS transfer or with a cheque. Once you have paid your course fee you will be deemed to have entered into a contract with SHUI and agreed to all our terms and conditions.

2. Fabric Fire Retardancy

  • All fabric provided by SHUI for use in our Workshops meets the relevant fire retardancy standards.

  • If the Client chooses to supply their own fabric, it is the Client’s responsibility to ensure that it complies with applicable Fire and Safety Regulations.

  • Where the Client’s fabric does not comply, or where compliance cannot be proven, the Client will be required to sign a disclaimer acknowledging:

    • that SHUI has advised them of the non-compliance,

    • that they accept full responsibility and liability for using non-compliant fabric, and

    • that they indemnify SHUI against any claims, losses, or injuries arising from its use.

3. Cancellation and Rescheduling

  • Workshop places are limited and reserved specifically for each participant. Payments are generally non-refundable, subject to applicable consumer rights.
  • A booking may be transferred to an alternative workshop date on one occasion only, provided a request is received at least one calendar month before the original workshop date and subject to availability.
  • Requests received with less than one calendar month’s notice are not normally eligible for a refund or transfer. Any refund entitlement will be considered in accordance with applicable consumer law and losses reasonably incurred.
  • If you are unable to attend, you may transfer your place to another person by notifying us before the workshop begins, subject to the replacement participant meeting any workshop requirements.

4. Pricing
All workshop prices are set at the discretion of Semper Hopkins Upholstery & Interiors and may vary over time. Prices are subject to change at any time without notice. Bookings are confirmed at the price paid at the time of purchase. Price differences resulting from later adjustments are not eligible for refund.

5. Cancellation or Rescheduling by SHUI

If SHUI reserves the right to cancel or reschedule a workshop due to unforeseen circumstances or a change in government regulations. If your workshop is affected by either of these then as much notice as possible will be given in writing along with a choice of future dates for rescheduling. Workshops affected will not be eligible for a refund only a reschedule.

6. Minimum Workshop Numbers

If a workshop which you are booked onto does not reach the minimum numbers required for it to happen then as much notice as possible will be given in writing along with a choice of future dates for rescheduling. Workshops affected will be eligible for a refund or a reschedule.

7. Social Impact Data

SHUI collects social impact data during Workshops to evaluate and measure the effectiveness and outcomes of its programmes.

This may include participant feedback, surveys, activity results, and anonymised performance metrics.

SHUI may also use anonymised and aggregated data in its marketing materials, case studies, reports, and social media.

8. Items Made During Workshops

Any furniture or items created, assembled or worked on during a craft workshop or team building event are the responsibility of the participant once they leave the workshop premises. While guidance and supervision are provided throughout the session, Semper Hopkins Upholstery & Interiors cannot be held liable for damage, misuse, structural failure, installation issues, or wear and tear occurring after the item has left our custody.

Should a participant request repairs or alterations to an item following the workshop, this will be treated as a separate service and may be subject to additional charges.

These sessions are provided by Semper Hopkins Creative Workshops, operated by Emma Semper Hopkins as a sole trader.

Our Open Studio sessions provide a welcoming, fully equipped creative space for you to continue developing your upholstery skills and working on your own projects at your own pace.

To ensure everyone enjoys a safe and productive experience, please read the following terms and conditions before booking.

1. Eligibility and Experience

Our Open Studio sessions are designed for individuals who have previously attended an upholstery workshop with Semper Hopkins Creative Workshops or have suitable prior upholstery experience.

Participants must be confident working independently and using upholstery tools and equipment safely.

These sessions do not include tuition, demonstrations or guided instruction.

2. Project Approval and Materials

All projects must be discussed and approved by Semper Hopkins Creative Workshops before booking to ensure they are suitable for the participant’s experience, available workspace and equipment.

Projects involving complex upholstery techniques or specialist equipment may not be suitable for independent working.

Participants are responsible for bringing their own projects and all necessary materials, including fabric, foam, wadding, fixings and other project-specific consumables.

Additional materials may be purchased from Semper Hopkins Creative Workshops, subject to availability, with costs charged separately.

Please contact us in advance if you require specific materials so we can confirm availability.

We reserve the right to decline projects that are unsuitable for independent working.

3. Workshop Facilities and Equipment

Your booking includes access to a shared upholstery workspace and the tools and equipment made available for independent use.

All equipment must be used safely and for its intended purpose.

Participants must not use machinery or specialist equipment they are unfamiliar with or have not been authorised to use.

Please report any damaged or faulty equipment immediately and leave your workspace clean and tidy at the end of the session.

4. Health and Safety

For everyone’s safety:

  • Closed-toe shoes must be worn at all times in the workshop.
  • Appropriate clothing should be worn, with long hair tied back when necessary.
  • Tools and equipment must be used responsibly and safely.
  • Participants must follow all workshop safety instructions.
  • Any accidents, injuries or equipment faults must be reported immediately.
  • Work areas and walkways must be kept clear of obstructions.

We reserve the right to stop any activity considered unsafe.

5. Independent Working and Responsibility

Open Studio sessions are independent workbench sessions, not taught upholstery workshops.

Participants are responsible for planning, undertaking and completing their own projects, including assessing whether they have the necessary skills to carry out the work safely.

While a member of the Semper Hopkins team may be present, they are not providing tuition or individual project supervision.

Participants remain responsible for their own work and the safe use of equipment.

6. Workshop Times and Refreshments

Sessions run from 9:30am to 4:30pm, unless otherwise stated.

A lunch break is scheduled between 12:30pm and 1:00pm. Participants should bring their own lunch.

Tea, coffee and light refreshments are provided.

7. Booking and Payment

Full payment is required to secure your place unless otherwise agreed.

Places are limited to ensure adequate workspace and access to shared equipment.

Bookings are for the specified date and cannot be transferred without prior agreement.

8. Cancellation and Rescheduling

  • Workshop places are limited and reserved specifically for each participant. Payments are generally non-refundable, subject to applicable consumer rights.
  • A booking may be transferred to an alternative Open Studio date on one occasion only, provided a request is received at least one calendar month before the original workshop date and subject to availability.
  • Requests received with less than one calendar month’s notice are not normally eligible for a refund or transfer. Any refund entitlement will be considered in accordance with applicable consumer law and losses reasonably incurred.
  • If you are unable to attend, you may transfer your place to another person by notifying us before the workshop begins, subject to the replacement participant meeting the eligibility requirements and receiving approval for their project.
  • If Semper Hopkins Creative Workshops cancels a session, participants will be offered an alternative date or a full refund.

9. Personal Property and Project Storage

Participants are responsible for their own belongings, tools, materials and upholstery projects.

All projects, materials and personal belongings must be removed from the workshop at the end of each session.

We do not offer project or materials storage between sessions.

10. Liability

Participants undertake their own upholstery projects at their own risk and are responsible for working within their abilities.

Semper Hopkins Creative Workshops is not responsible for the quality, suitability or completion of independently undertaken projects, or for damage resulting from a participant’s own workmanship.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

11. Acceptance of Terms

By booking and attending an Open Studio – Independent Workshop session, participants confirm that they have read, understood and agree to these terms and conditions.

Gift vouchers are issued by Semper Hopkins Creative Workshops, operated by Emma Semper Hopkins as a sole trader.

  1. Gift vouchers are valid for 12 months from the date of purchase. The expiry date will be clearly stated on the voucher.
  2. Gift vouchers are issued for a monetary value and can be redeemed against any workshop or experience offered by Semper Hopkins Creative Workshops, including Open Studio – Independent Workshop sessions, subject to availability and any applicable eligibility requirements.
  3. Gift vouchers cannot be exchanged for cash and are non-refundable, except where required by applicable consumer law.
  4. Where the cost of a workshop exceeds the value of the gift voucher, the difference must be paid at the time of booking.

  5. Gift vouchers retain their original monetary value throughout their validity period. If workshop prices increase after the voucher has been purchased, the recipient will be required to pay any difference between the voucher value and the current workshop price at the time of booking.

  6. Once a workshop has been booked using a gift voucher, the cancellation and rescheduling terms applicable to that workshop will apply, subject to statutory consumer rights.
  7. Gift vouchers cannot be redeemed after their expiry date unless otherwise required by law or agreed by Semper Hopkins Creative Workshops.
  8. If Semper Hopkins Creative Workshops cancels a booked workshop, customers will be offered an alternative date or an appropriate refund in accordance with their statutory rights.
  1. Licence

Unless otherwise stated, Semper Hopkins Upholstery and Interiors Ltd (SHUI) and/or its licensors own the intellectual property rights for all material on SHUI. All intellectual property rights are reserved. You may access this material from SHUI for your own personal use only, subject to the restrictions set in these Terms and Conditions.

You must not:

  • Republish material from SHUI
  • Sell, rent, or sub-license material from SHUI
  • Reproduce, duplicate, or copy material from SHUI
  • Redistribute content from SHUI

This Agreement shall begin on the date hereof.

  1. User-Generated Content (Comments)

Parts of this website may allow users to post and exchange opinions or information.

– SHUI does not filter, edit, publish, or review Comments prior to their appearance on the website.
– Comments reflect only the views of the individual poster, not SHUI, its agents, or affiliates.
– To the extent permitted by law, SHUI shall not be liable for any Comments or for any liability, damages, or expenses resulting from their use or appearance.

SHUI reserves the right to monitor and remove any Comments considered inappropriate, offensive, or in breach of these Terms and Conditions.

By posting Comments, you warrant that:

  • You are entitled to post the Comments and have all necessary licences and consents.
  • The Comments do not infringe any intellectual property rights (including copyright, patent, or trademark).
  • The Comments are not defamatory, offensive, indecent, unlawful, or an invasion of privacy.
  • The Comments will not be used to solicit or promote business, custom, commercial activities, or unlawful conduct.

You hereby grant SHUI a non-exclusive licence to use, reproduce, edit, and authorise others to use, reproduce, and edit any of your Comments in any and all forms, formats, or media.

  1. Hyperlinking to Our Content

Approved Organisations

  • The following organisations may link to our website without prior written approval:
  • Government agencies
  • Search engines
  • News organisations
  • Online directory distributors (linking in the same manner as to other listed businesses)
  • System-wide Accredited Businesses (excluding soliciting non-profits, charity shopping malls, and charity fundraising groups)

Conditions

  • Such organisations may link to our home page, publications, or other website information, provided the link:
  • is not deceptive;
  • does not falsely imply sponsorship, endorsement, or approval;
  • fits within the context of the linking party’s site.

Other Requests

  • We may also consider requests from:
  • Consumer/business information sources
  • Dot.com community sites
  • Charitable associations/groups
  • Internet portals
  • Professional firms (accounting, law, consulting)
  • Educational institutions and trade associations

Linking Method

  • Approved organisations may hyperlink by:
  • Using SHUI’s corporate name;
  • Using the website URL;
  • Using a description of SHUI’s site that fits the linking party’s context.

Restrictions

– No use of SHUI’s logo or artwork is permitted without a trademark licence agreement.
– Without prior written approval, you may not create frames around webpages that alter SHUI’s visual presentation.

  1. Content Liability

SHUI shall not be held responsible for content appearing on external websites that link to ours. You agree to defend and indemnify SHUI against any claims arising from content on your website. No link may appear on a website that is libellous, obscene, criminal, or infringes the rights of third parties.

  1. Privacy

Please see SHUI’s Privacy Policy for details on how personal information is collected and used.

  1. Reservation of Rights

SHUI reserves the right to request removal of all or specific links to our website. By continuing to link to our website, you agree to comply with these Terms. SHUI may amend these terms and its linking policy at any time.

  1. Removal of Links from Our Website

If you find a link on our site offensive, you may contact us at any time. SHUI will consider requests to remove links but is not obligated to do so or to respond directly. SHUI does not guarantee that website information is correct, complete, or up-to-date, nor that the website will remain available.

  1. Disclaimer

To the maximum extent permitted by law, SHUI excludes all representations, warranties, and conditions relating to this website and its use.

  • Nothing in this disclaimer will:
  • Limit or exclude liability for death or personal injury caused by negligence;
  • Limit or exclude liability for fraud or fraudulent misrepresentation;
  • Limit any liabilities not permitted under applicable law;
  • Exclude any liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability in this disclaimer apply to all liabilities arising under it, including contract, tort, or statutory duty.

As long as the website and its information/services are provided free of charge, SHUI will not be liable for any loss or damage of any nature

Who These Terms Apply To

These Terms & Conditions (“Terms”) apply to corporate workshops, team experiences and private group experiences delivered by Semper Hopkins Upholstery & Interiors Ltd (“SHUI”) and booked by businesses and organisations acting in a professional capacity, including but not limited to:

  • Creative Pause
  • Creative Team Building
  • Creating Performance Workshops
  • Corporate Christmas Workshops & Experiences
  • Private Creative Workshops for Businesses

and

Emma Semper Hopkins trading as Semper Hopkins Creative Workshops (“Creative Workshops”), including private Christmas workshops and experiences.

The business responsible for delivering the Workshop or Experience will be identified on the Client’s quotation, booking confirmation and/or invoice and is referred to throughout these Terms as “the Provider.”

By booking a Workshop or Experience, the Client agrees to these Terms.

1. Payment & Refunds

  • A 50% non-refundable deposit is required to secure the Workshop or Experience date.
  • The remaining balance must be paid no later than one (1) month prior to the Workshop or Experience date.
  • If the Client cancels the Workshop or Experience with more than one (1) month’s notice, the deposit will be forfeited but any balance already paid may be refunded.
  • If the Client cancels the Workshop or Experience with less than one (1) month’s notice, no refund will be given and the full fee remains payable.
  • If payment of the balance is not received by the due date, the Provider reserves the right to release the booking and treat it as a cancellation.
  • Once the Client has paid the deposit, they will be deemed to have entered into a contract with the relevant Provider and agreed to these Terms & Conditions.

2. Group Numbers

Workshops and Experiences are generally priced for a group of up to 12 people, unless otherwise stated in the Client’s quotation, booking confirmation and/or invoice.

Final participant numbers must be confirmed no later than one (1) month prior to the Workshop or Experience date.

Where more than 12 participants are requested, additional participants are subject to the maximum capacity of the relevant Workshop or Experience and any additional per-person charges confirmed in the Client’s quotation, booking confirmation and/or invoice.

A reduction in participant numbers does not result in a reduction in the agreed booking price.

3. Cancellation and Rescheduling by the Client

  • A Workshop or Experience may be rescheduled only once, provided that at least one (1) month’s notice is given in writing prior to the original date.
  • If less than one (1) month’s notice is given, or if the Client has already rescheduled once, the Workshop or Experience will be forfeited with no refund or further rescheduling option.
  • Rescheduled Workshops or Experiences must take place within six (6) months of the original Workshop or Experience date, subject to the Provider’s availability.

4. Cancellation or Rescheduling by Provider

  • The Provider reserves the right to cancel or reschedule a Workshop or Experience due to unforeseen circumstances, including but not limited to staff illness, emergencies or changes in government regulations.
  • In such cases, the Provider will provide as much notice as possible in writing and offer a choice of alternative dates.
  • Affected Workshops or Experiences will be rescheduled to an alternative agreed date.

5. In-Person Workshops & Experiences at Kent Green Chapel

To ensure the smooth and safe delivery of in-person Workshops:

Provider Responsibilities

  • Provide a safe and adequately sized space for the agreed Workshop or Experience, including the necessary tables, chairs and facilities.
  • Deliver the Workshop or Experience in a professional and safe manner.
  • Take reasonable steps to ensure participant safety.
  • Maintain appropriate public liability insurance.

Client Responsibilities

  • Ensure participants follow all health, safety and venue rules.
  • Inform the Provider in advance of any special requirements, access needs or known risks relevant to the activities or participants.

Participant Conduct

The Provider reserves the right to remove any participant whose behaviour is disruptive, unsafe or negatively impacts the Workshop or Experience. No refund will be provided in such cases.

6. Off-Site Workshops
When Workshops or Experiences are delivered at the Client’s chosen premises or another external venue (“Off-Site”):

Provider Responsibilities

  • Provide all agreed teaching materials, facilitation and reasonable equipment necessary for the Workshop or Experience, unless otherwise agreed.
  • Act with professionalism and in line with health and safety best practice.
  • Hold and maintain appropriate public liability insurance.

Client Responsibilities

  • Ensure the venue is safe, clean and fit for purpose, with adequate space, lighting, ventilation and seating.
  • Provide access to facilities such as toilets, water and, where relevant, secure storage.
  • Comply with all venue health and safety requirements, including fire safety and first aid arrangements.
  • Inform the Provider in advance of any special requirements, access needs or known risks relating to the venue or participants.
  • Ensure participants behave respectfully and follow the Provider’s instructions.
  • Hold any necessary venue-related insurances, such as building/contents cover or employer’s liability insurance.

7. Pricing

All Workshop and Experience pricing is confirmed in the Client’s quotation, booking confirmation and/or invoice.

The agreed price may be based on the Workshop or Experience, group size, location, materials and any additional services or participants agreed with the Client.

Once a booking has been confirmed and the deposit paid, the agreed booking price will apply.

Any subsequent changes requested by the Client, including additional participants or services, may be subject to additional charges. These will be agreed with the Client before being added to the final invoice.

8. Items Made During Team Building Events

Any furniture or items created, assembled or worked on during a Workshop or Experience are the responsibility of the participant once they leave the Workshop premises or the item has been handed over to them.

While guidance and supervision are provided throughout the session, the Provider cannot be held liable for damage, misuse, structural failure, installation issues or wear and tear occurring after the item has left the Provider’s custody.

Should a participant request repairs or alterations to an item following the Workshop or Experience, this will be treated as a separate service and may be subject to additional charges.

9. Photography & Media

The Provider may take photographs or video footage during the Workshop or Experience for promotional, educational or archival purposes.

Identifiable images of participants will only be used where written consent has been provided by the participant, or by the Client on behalf of their staff/team where appropriate.

Consent forms will be provided prior to or at the Workshop or Experience. Participation is not conditional upon providing consent.

The Client is responsible for informing participants of this policy in advance and ensuring any participants who do not wish to be photographed are clearly identified.

The Provider is not liable for images taken or shared by participants or third parties outside of its control.

10. Social Impact Data – SHUI Workshops

For relevant Workshops delivered by Semper Hopkins Upholstery & Interiors Ltd (SHUI), SHUI may collect social impact and evaluation data to measure the effectiveness and outcomes of its programmes.

This may include participant feedback, surveys, activity results and anonymised performance metrics.

Where a summary report forms part of the agreed Workshop or programme, findings will be provided to the Client after the Workshop.

SHUI may use anonymised and aggregated data in its marketing materials, case studies, reports and social media.

SHUI will not publish personally identifiable information without the prior written consent of the individual(s).

11. Force Majeure

The Provider is not liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including natural disasters, pandemics, strikes, severe weather, government restrictions or other circumstances outside the Provider’s reasonable control.

Where reasonably possible, the Provider will work with the Client to reschedule an affected Workshop or Experience.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These services are provided by Semper Hopkins Upholstery & Interiors Ltd, a limited company registered in England and Wales.

1. Scope of Consultancy

1.1 Consultancy services provided by Semper Hopkins Upholstery & Interiors Ltd are strategic and operational in nature. Services may include planning sessions, advisory discussions, facilitation, reflection, feedback and practical recommendations relating to leadership, structure, priorities and ways of working.

1.2 Consultancy services do not include financial, accounting, tax, legal, HR compliance, marketing or sales advice unless explicitly agreed in writing.

2. Advisory Basis

2.1 All consultancy services are provided on an advisory basis only.

2.2 Responsibility for decisions taken, actions implemented and outcomes achieved remains solely with the client. Semper Hopkins Upholstery & Interiors Ltd shall not be responsible for business outcomes resulting from client decisions.

3. Confidentiality

3.1 All information shared during consultancy sessions, including discussions, notes and materials, will be treated as confidential and used solely for the purpose of delivering the agreed consultancy services.

3.2 Confidential information may only be disclosed where required by law.

4. Fees & Payment

4.1 Consultancy fees will be agreed in advance and confirmed in writing.

4.2 Invoices must be paid in accordance with the payment terms stated on the invoice. Failure to pay may result in consultancy services being paused or postponed.

5. Cancellations & Rescheduling

5.1 Consultancy sessions may be rescheduled by mutual agreement.

5.2 Cancellations made with less than 48 hours’ notice may be chargeable in full, unless otherwise agreed in writing.

6. Intellectual Property

6.1 Any tools, frameworks, documents or materials provided as part of consultancy services remain the intellectual property of Semper Hopkins Upholstery & Interiors Ltd.

6.2 Clients may use consultancy materials internally for their own business purposes but may not reproduce, distribute or share them externally without prior written consent.

7. Limitation of Liability

7.1 To the fullest extent permitted by law, the liability of Semper Hopkins Upholstery & Interiors Ltd in connection with consultancy services shall be limited to the total fees paid for the consultancy services giving rise to the claim.

8. Governing Law

8.1 These terms are governed by the laws of England and Wales.

These terms apply to the purchase of upholstery frame kits and related products sold online by Semper Hopkins Creative Workshops, operated by Emma Semper Hopkins as a sole trader.

They cover online orders, payments, delivery, returns and refunds, in accordance with applicable consumer rights.

1. Purchasing

All our items on our website are subject to availability. To purchase any of the items on our website, click the – Add to basket button shown alongside each item which will lead you to the Cart. You can choose to pay securely using credit/debit card or via PayPal’s secure payment website. Upon receipt of your payment we will send you an email confirming your order, payment and advising you of the dispatch date. By placing an order with SHUI you are accepting the terms and conditions of the business as laid out below.

Please note when buying any items from us even after the restoration process each piece can still have blemishes, marks or dents that we are unable to correct due to the age of the piece because our products are made from vintage, antique and reclaimed materials.

2. Charges

All prices are in pounds sterling. Delivery charges are not always included in the prices quoted. We accept payment by most major credit and debit cards via PayPal. Payment is taken once we have established we can fulfil your order, checked details and stock availability.

3. Delivery

The website details which large items cannot be sent in the post. The purchaser can choose to collect or have delivered. The purchaser can arrange their own delivery or we can arrange if requested. The cost of delivery will be covered by the purchaser. Dispatch times for smaller items are detailed on the website and are specific to each product. It is a customer’s responsibility to check the condition of the goods upon receipt and to report any damage to the carrier and/or SHUI. See clause B.6 for damaged or faulty goods return policy.

Clauses 6.1, 6.2, 6.3 and 6.5 apply to this clause B.3

4. Cancellation & returns policy

You have the right to cancel the order within 14 working days from delivery (starting the day after you have received the goods). It is your responsibility to give notice of your wish to cancel within this cancellation period by letter or e-mail. You have a duty to take reasonable care of the goods and to make them available for collection within 14 working days of cancellation. The goods must be returned in the same condition as received and these return costs will be met by the purchaser. When you are sending items back to us we cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. Upon return we will then refund the price you have paid for the goods provided the goods are in the same condition as dispatched by SHUI. The purchaser is responsible for return postage. You will receive cancellation details with your order.

5. Damaged or faulty goods returns policy

If the product/order is damaged or faulty you must return the goods within 30 days, once we have received the goods back and established they were faulty we will replace them immediately by return. Prior to returning any goods please email hello@shupholstery.co.uk for a returns number which must be included with the returned goods along with your name and address. We cannot be responsible for goods of which are returned without the above information supplied.

When you are sending items back to us we cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt

6. Customer Service

6.1 Customer Service Policy

Our vision is that clients feel inspired, motivated and accomplished through

experiencing a creative workshop.

Our mission is to enhance the wellbeing of clients through the joy of creation.

To ensure that we provide the best possible service to our customers, we have developed the following customer service guidelines:

We will always be professional and courteous when interacting with our customers.
We will promptly respond to all customer inquiries and requests.
We will keep our customers informed of any changes or updates that may affect them.
We will take the time to understand our customers’ needs and expectations.
We will do everything we can to exceed our customers’ expectations.
If you have any questions about this policy, please contact hello@shupholstery.co.uk or post to Kent Green Methodist Chapel, Cinderhill Lane, Scholar Green, Cheshire, ST7 3HR.

6.2 Complaint Handling Procedure

SHUI operates a customer complaints procedure which is designed to address any customer concerns in a timely and satisfactory manner. All complaints must be in writing and made to: hello@shupholstery.co.uk and will be responded to within 14 days. You can also contact us by telephone on 01260609021 Our office hours are: 9.30am-4:30pm Monday to Thursday

1.Cookies & Google Analytics

Our website is hosted by Flywheel and traffic log cookies are used to identify which pages are being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer’s needs. We only use this information for statistical analysis purposes after which the data is then removed from the system. Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Information collected by Google is stored on servers in the United States. Google then analyses this information to evaluate your use of the website. Google uses such data to produce reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also send this data to third parties if required by law, or where third parties process the information on Google’s behalf. Google will not associate your ip address with any other data held by Google.

2. Privacy Policy

SHUI collects the information provided by customers when they visit our website and a transaction or enquiry has taken place. Additional information may be collated as a consequence of the information the customers provide as feedback to our shop. As part of our continuous improvement policy, we may monitor customer site visits and usage to improve our service. It is our intention to only contact customers in relation to any queries they may have, purchases, or any after sales issues. We will not sell or release your personal information to third parties.

3. Disclosure of information

We will never intentionally pass on your personal information to anyone.

4. Security

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safe guard and secure the information we collect online.

5. Access Rights

You have a right to access personal data that is held about you. If you wish to see a copy of this, please send your request to: hello@shupholstery.co.uk

6. Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by SHUI and while we endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance that you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage from loss of data or profits arising out of or in connection with the use of the website. Every effort is made to keep the website up and running smoothly. However, SHUI takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issue beyond our control

7. Copyright Notice

The content of this website is copyright of SHUI – Semper Hopkins Upholstery and Interiors Ltd. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except without express written permission distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Chapel Hire Terms & Conditions

1.1 A 50% non-refundable deposit is required to secure the booking.
1.2 The remaining balance is due 28 days prior to the hire date.
1.3 A refundable damage deposit of £250 is payable prior to the hire date.
1.4 A booking is not confirmed until the deposit has been received.
1.5 Bookings must be made with a minimum of 7 days’ notice.

Failure to pay the balance by the due date may result in cancellation.

2.1 Cancellations more than 28 days prior: deposit retained, no further payment due.
2.2 Cancellations within 28 days: full hire fee payable.

The venue reserves the right to re-market the date; this does not remove payment obligation.

3.1 The £250 damage deposit will be refunded within 5 working days, subject to satisfactory condition.
3.2 Damage, excessive cleaning, repairs or overtime may be deducted.
3.3 Costs exceeding the deposit will be invoiced and payable within 7 days.

4.1 Hire is limited strictly to agreed hours (Monday–Friday, 9am–5pm).
4.2 Hirers must vacate the premises by the agreed end time.
4.3 Additional time may be charged if agreed in advance.
4.4 Hirer is responsible for behaviour of attendees.
4.5 No sub-letting permitted.
4.6 Space must be left as found.

5.1 No WiFi provided.
5.2 No disabled access available.
5.3 Maximum capacity 20 persons.
5.4 Weekday professional use only.

6.1 The venue is not liable for loss or damage to personal belongings.
6.2 External facilitators delivering paid sessions must hold valid Public Liability Insurance (recommended minimum £2 million cover) and may be asked to provide evidence.
6.3 Hirers are responsible for ensuring appropriate insurance cover for their activities.
6.4 The venue reserves the right to refuse hire inconsistent with its values.

7.1 Hirers must comply with venue safety guidance and fire procedures.
7.2 Fire exits must remain clear at all times.
7.3 Any accidents must be reported immediately.
7.4 The venue operates under a written risk assessment.

The venue shall not be liable for failure to perform obligations due to events beyond reasonable control.

Terms and Conditions

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CIPD ACE November 2026 | Semper Hopkins

Terms and conditions CIPD competition 2026

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© 2026 Semper Hopkins Semper Hopkins Creative Workshops is operated by Emma Semper Hopkins as a sole trader. Semper Hopkins Upholstery & Interiors Ltd is registered in England and Wales. Company number: 10256862. Registered office: 95 Cinderhill Lane, Scholar Green, Stoke-on-Trent, Cheshire, ST7 3HR.
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